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Good diagnostics make plugin issues much faster to solve.

Before opening a ticket

  1. 1
    Restart the affected server once and reproduce the problem.
  2. 2
    Confirm the plugin license validates successfully at startup.
  3. 3
    Copy the exact plugin name, server software, Minecraft version and Java version.
  4. 4
    Attach the relevant startup/error section from the console. Do not send only a screenshot if text logs are available.
  5. 5
    Include the relevant config section after removing passwords, Redis credentials, database credentials and license keys.
  6. 6
    Explain the exact action that triggers the issue and what you expected to happen instead.

Useful ticket template

text
Plugin: RTP / Homes / TPA / SellWorth / CustomMenu
Server software: Paper / Folia / Canvas
Minecraft version:
Java version:
Proxy: None / Velocity
What I did:
What happened:
What I expected:
Relevant console log:
Relevant config section:

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